FAQs

❓ FREQUENTLY ASKED QUESTIONS (FAQs)

General Questions

What products do you offer?

Lux Wellness offers a carefully selected range of dietary supplements designed to support overall wellness, nutrition, energy, and healthy lifestyles.

Are your supplements FDA approved?

The U.S. Food and Drug Administration (FDA) does not approve dietary supplements in the same way it approves prescription medications.

Can your supplements diagnose, treat, cure, or prevent diseases?

No. Our supplements are not intended to diagnose, treat, cure, or prevent any disease.

Are your supplements suitable for everyone?

Individual needs vary. We recommend consulting your healthcare provider before using any supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.

Orders & Shipping

How do I place an order?

Simply browse our store, add products to your cart, and complete checkout through our secure payment system.

How long does shipping take?

  • Processing Time: 1–3 Business Days

  • Standard Shipping: 5–10 Business Days

Do you provide tracking information?

Yes. Tracking information will be emailed once your order has shipped.

Do you ship internationally?

Currently, Lux Wellness ships only within the United States.

Returns & Refunds

What is your return policy?

Eligible unopened and unused products may be returned within 30 days of delivery.

Can I return an opened supplement?

No. For safety and quality reasons, opened or used supplements cannot be returned unless they arrived damaged or incorrect.

How long does it take to receive a refund?

Approved refunds are generally processed within 5–10 business days after the returned item has been inspected.

Can I cancel my order?

Yes. Orders may be canceled before they have been processed for shipment.

Product Information

How should I store my supplements?

Store supplements in a cool, dry place away from direct sunlight and keep them out of reach of children.

When can I expect results?

Results vary from person to person depending on lifestyle, consistency of use, diet, and individual health conditions. No specific results can be guaranteed.

Contact Us

If you have additional questions, please contact us.

📧 Email: help.luxwellness@outlook.com

📍 Address: 890 Pine Ln, Big Bear City, CA 92314

Thank you for choosing Lux Wellness. We appreciate your trust and look forward to supporting your wellness journey.