🔄 RETURN & REFUND POLICY

Customer Satisfaction Matters

At Lux Wellness, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return:

• The product must be unopened and unused.

• The product must be in its original packaging.

• The item must be in resalable condition.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns for:

• Opened or used dietary supplements

• Products with broken safety seals

• Gift cards

• Clearance or final sale items (if applicable)

• Digital products (if applicable)

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

After review, we may offer:

• A replacement

• A full refund

• Another appropriate resolution

Return Process

Before returning any item, please contact our customer support team.

Once your request is approved, we will provide return instructions.

Returns sent without prior authorization may not be accepted.

Refunds

After receiving and inspecting your return, we will notify you of the refund status.

Approved refunds will be issued to the original payment method within 5–10 business days.

Please note:

• Original shipping charges are non-refundable unless the return resulted from our error.

• Processing times may vary depending on your financial institution.

Return Shipping Costs

Return shipping costs are the customer's responsibility unless the return is due to:

• Our shipping error

• A damaged product

• A defective item

Exchanges

We only replace items that are damaged, defective, or incorrectly shipped.

Order Cancellations

Orders may be canceled before shipment.

Once an order has been processed or shipped, cancellation is no longer possible.

Contact Us

📧 Email: help.luxwellness@outlook.com

📍 Address: 890 Pine Ln, Big Bear City, CA 92314